Telephony Integration
- CTI integration with several major telecoms systems
- Legacy TAPI or more modern proprietary interface implementations
- Soft telephone terminals
- Soft switchboard
- Ability for users to seamlessly move between switchboard and call handler roles
- Comprehensive call management
- Customised processing and automation
- Automated population of 3rd party applications with call data
- Screen pops
- Extensive call records
EISEC Gateway
- Retrieval of caller's landline address
- Display mobile phone caller's location on map
- Exploiting latest High Accuracy data to pinpoint within 5 - 50 metres
- API available for 3rd party systems to integrate
- Low cost options available
GeoLocation
- Utilisation of leading GIS systems
- Location of callers
- Location of recent incidents
- Graphical query of incidents within a boundary
- 2-way integration with call management software
- Low cost options available
Police Call Handling
- Embedded business rules to ensure consistent response is given to all callers
- The call taker is able to identity vulnerable callers
- The call taker is presented with necessary information and intelligence for making vital decisions during the call
- Increased efficiency and freeing up of front-line police officer time by resolving issues at the first point of contact
- Ensures that police officers are getting the necessary information to handle incidents effectively
- Full audit trail of all calls regardless of whether they generate incidents
- Rapid access to configurable campaign information, keeping responses in line with Force priorities
- Text messaging facility to improve caller feedback
- Avoidance of duplicated responses and confident identification of hoax calls
- Unobtrusive call monitoring for supervision of trainee staff or critical situations
Appointments Management
- Make appointments for field resources
- Check availability
- Cancel or reschedule appointments
- Automatic reminders
- Transfer appointments between field resources
- Links to Call Handling software
- Maximises staff effectiveness
- Improves customer experience
Task Management
- Task creation and allocation from call handlers desk
- Escalation to cope with staff absence and help with supervision
- Task status is always available to report back to original caller or management
- Email reminders
- Individual prioritised task lists
Mobile Data
- Appointments and tasks communicated via mobile devices
- Crime reporting module for on the spot recording
- Incident & crime searches from field locations
Campaigns & Automation
- Customer designed forms for gathering data of particular interest
- Automation scripts triggered from combination of text entered, time of day, incident type etc.
- Scripts can be prescriptive or for guidance only
- Script management system can activate and deactivate individual scripts according to a calendar and time of day
- Ensures full, relevant details are captured for particular incident types
- Minimise possibility of incorrect response to a critical call
Gazetteer Integration
- Fast location identification with the absolute minimum of search keys
- Existing integration with the market leading gazetteer systems
- Custom integration with home-grown or newly available systems
- Link to GIS data
- Links to other records co-located within a geographical radius